Frequently Asked Questions
Everything you need to know about our high-end audio products and services.
What is the warranty period for Meze Audio headphones?
Most of our headphones and earphones are covered by a 2-year limited warranty from the date of purchase, covering any defects in materials or craftsmanship.
Do you offer international shipping?
Yes, we ship our premium audio gear worldwide. Shipping costs and delivery times vary depending on the destination country and selected courier service.
Can I return my order if I am not satisfied with the sound?
We offer a 30-day return policy for products purchased directly from our webstore. The items must be in their original packaging and in like-new condition.
Are replacement ear pads and cables available for purchase?
Yes, we believe in the longevity of our products. We offer a full range of replaceable parts including ear pads, cables, and headbands in our accessories section.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and various regional payment methods such as Apple Pay and Google Pay.
How can I track the status of my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your shipment.