Returns & Exchanges

At Meze Audio, we are committed to ensuring your listening experience is exceptional. If you are not entirely satisfied with your purchase, you may return your products within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack your headphones or accessories in their original packaging, ensuring all cables, adapters, and manuals are included to avoid restocking fees.

• 3.
  Ship to Meze Audio

  Affix the provided shipping label or send the package to our designated service center using a tracked shipping method for security.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned item, we will process your refund or ship your replacement within 5 to 7 business days.